ASP
Application Service Providers: who provide remotely hosted applications which can be accessed by users (typically via the internet) in order to use and receive services such as expense management and travel booking services

ATOL
Air Travel Organiser’s Licence

‘Discovery’ programme
HRG’s proprietary technology platform and related processes.  The platform will comprise client facing on-line products and in-house workflow and process automation capabilities and is being built using third party industry standard development languages and platforms

GDS
Global Distribution System: a reservation system that offers access to a wide range of travel inventory and content globally, the principal systems being Amadeus, Galileo, Sabre and Worldspan

IATA
International Association of Travel Agencies

‘Intellect’ portfolio
HRG’s modular client-facing range of proprietary and licensed self-booking and data consolidation tools and other products

LCC
Low Cost Carrier airlines such as EasyJet and JetBlue

Managed Clients
Clients which tend to be MNCs or large national companies and which are characterised by having sufficient corporate travel expenditure to result in them wishing to manage travellers and expenditure actively and centrally

MICE
Meetings, incentives, conferences and exhibitions

MNC
A multi-national corporation

OTA
An on-line travel agency, such as Expedia, Opodo and Travelocity, whose primary sales are via the internet

SARS
A viral respiratory illness known as Severe Acute Respiratory Syndrome

SMEs
Small and medium sized enterprises

SSR
A self service reservation, typically being a flight or hotel reservation made on-line by the travellers themselves (as opposed to by a travel agent or TMC on their behalf) through an on-line tool (an ASP Solution) such as Amadeus eTravel Management or HRG Online

TMC
A travel management company

Unmanaged Clients
Clients of HRG which tend to be SMEs and who do not have a centralised travel policy or centralised management of travel expenditure, who generally take a transaction oriented approach to purchasing corporate travel and who will often procure services from a variety of sources

WTTC
World Travel & Tourism Council